Frequently Asked Questions
General Questions
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you may return unworn, unwashed items with tags attached within 30 days of delivery for a refund or exchange. Sale items must be returned within 14 days.
How do I place an order?
Shopping with us is easy! Browse our collections, select your favorite items, and proceed to checkout. You’ll receive an order confirmation once your purchase is complete.
Do you offer international shipping?
Yes! We ship to many countries worldwide. Shipping costs and delivery times vary depending on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this to follow your package’s journey to your doorstep.
Shipping & Delivery
How long does shipping take?
Most orders within the U.S. arrive within 3–7 business days. International orders may take 7–14 business days, depending on customs processing.
Do you offer expedited shipping?
Yes! Expedited options are available at checkout for faster delivery.
What shipping carriers do you use?
We partner with reliable carriers like USPS, UPS, and FedEx to ensure your order arrives safely and on time.
Returns & Exchanges
How do I return an item?
Start your return by visiting our Returns Center at dressessurroundings.com. Follow the instructions to generate a return label and send your item back to us.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return. The timing depends on your bank or payment provider.
Can I exchange an item for a different size or color?
Absolutely! Select the exchange option during the return process, and we’ll guide you through the steps.
Product & Sizing
How do I know which size to order?
Each product page includes a detailed size chart. Measure yourself and compare your measurements to the chart for the best fit.
Are your items true to size?
Our sizing is designed to be consistent, but we recommend checking the size chart for each item, as fit may vary slightly by style.
What fabrics are used in your clothing?
We prioritize high-quality, comfortable fabrics like cotton, linen, rayon, and blends. Fabric details are listed on each product page.
Payments & Promotions
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter at dressessurroundings.com to receive exclusive offers and updates on sales.
Can I use multiple promo codes on one order?
Only one promo code can be applied per order.
Account & Technical Support
How do I reset my password?
Click “Forgot Password” on the login page, and we’ll email you instructions to create a new one.
Why isn’t the website loading properly?
Try clearing your browser cache or switching to a different browser. If issues persist, contact our support team.
Still Have Questions?
Visit our Help Center for more details or reach out via our contact form. We’re happy to assist you!